Troubleshooting issues with Browser Cookies

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When I click on the KU Library link in my classroom, I get an error about "Licensing agreements" and "cookies"

When using Internet Explorer on a Windows computer, you may see a message about needing to enable cookies:

"Cookies Required: Your browser's settings are blocking cookies, and therefore access to the Library and databases."

Below are four possible solutions to this problem:

Solution 1:  

This is an error that has to do with the privacy settings in Microsoft Internet Explorer exclusively.

One solution, simply, is switching to a different internet browser.  Try Firefox or Google Chrome.

Solution 2:

If you want to continue to use Internet Explorer, you can change a simple setting in Internet Explorer to always accept cookies from "kaplan.edu."  This may resolve other issues before they happen in other parts of KU Campus too! This varies a little in each version of Internet Explorer, but generally:

-In Internet Explorer, click on Internet Options (usually found in the Tools menu or by clicking the settings/cog icon to the upper right corner on Windows 8/8.1)
-Next, click on the Privacy tab.
-Click on the Sites button.
-Type in kaplan.edu and click Allow.
 
 
-Click OK, then OK again to close all menus. 
-Try the KU Library link in your classroom again, it should work now.  
 

Solution 3:

You can also Reset or lower the overall Security settings to see if that resolves the issue.  

1.  Click on Tools at the top of your browser window, then click on Internet Options.

2.  In the next window, click on the Privacy tab at the top, then use the scroll bar to change the settings to Low.

       


3.  Click Apply and that should do the trick!  Reboot Internet Explorer just to be sure.  

Solution 4:

Only try this if solutions 2 and 3 didn't work.  You can also add several library and KU Campus website links as a trusted site to avoid cookie problems:
-In Internet Explorer, click on Tools/Internet Options 
-Next, click on Security 
-Click on Trusted site
-Click on Sites
-Uncheck the box “Require server verification (https:) for all sites in this zone” - you have to do this before adding any sites listed below.
-Add the next several sites as Trusted Sites (you must add all of them):
 
 http://lib.kaplan.edu
 http://library.kaplan.edu
 http://adminpages.ecollege.com
 http://frameset.next.ecollege.com
 https://kucampus.kaplan.edu
 
Note the last link starts with https instead http. Try using the KU Library link again from your classroom, and you shouldn't run into any problems.  
 

Final notes:  

Support & Solutions (Tech Support) can also help with this issue.  If all else fails, you can also try only accessing the Online Library from http://library.kaplan.edu and avoid the in-classroom link.